New 8x8 XCaaS Platform Capabilities Include AI-generated Post-meeting Smart Summaries and Action Items, Rich Omnichannel Experiences, Global Workforce Support, and Deeper Technology Partner ...

Cloud-based communications provider 8x8 launched a new offering called 8x8 Engage, designed to meet the needs of customer-facing employees who operate outside the traditional contact center ...

(NASDAQ: EGHT), a leading global business communications platform provider, introduced 8x8 Pulse, a conversational intelligence solution built on a different architectural premise: that intelligence ...

The UCaaS specialist is buying fellow cloud communications player Fuze in a deal that will expand 8x8’s global reach and enterprise customer base as competition in the blazing collaboration space ...

CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced the company has won two 2024 ...

CAMPBELL, Calif.--(BUSINESS WIRE)-- 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced that since its launch in March ...

8x8’s unified platform integrates contact center, communication and API services into a single CX foundation. The latest enhancements reinforce 8x8’s position as a modular platform provider focused on ...

Transforms the Contact Center Agent Experience with Powerful Contact Queuing and Handling Features that Enhance Productivity and Personalize Both Agent and Customer Engagement CAMPBELL, ...

New 8x8 Contact Center standard WFM feature delivers smarter scheduling, better agent engagement, and faster time to value. While many providers sell WFM as a costly and complex add-on, 8x8 includes ...

8x8 has acquired AI-powered marketing startup MarianaIQ to add new features powered by AI and machine learning to its cloud-based product portfolio. Unified Communications as a Service and contact ...

Today at the annual Contact Center Week conference in Las Vegas, 8x8 announced that it is launching 8x8 Contact Center. But 8x8 has been offering a cloud-based contact center service for 12 years, so, ...

8x8, a provider of cloud-based unified communications, contact center, and collaboration solutions, has partnered with Zendesk, a provider of cloud-based customer service platforms, to develop a ...