Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The agent experience (AX) refers to the overall experience of the contact center agent, from ...

COMPANY NEWS: Kore.ai, a leader in enterprise conversational and generative AI platform technology, has unveiled its annual Australian 2024 Agent Experience (AX) and Customer Experience (CX) Benchmark ...

Gift Article 10 Remaining As a subscriber, you have 10 articles to gift each month. Gifting allows recipients to access the article for free. Insurance agents and brokers in Michigan received more bad ...

LOS ANGELES--(BUSINESS WIRE)--Navedas Technology Solutions Inc. today released CSAT.AI, a customer satisfaction app (CSAT) built to enhance CX and AX, in real time, on Zendesk Inc.’s leading ...

Nearly 70% of agents say AI makes their work more fulfilling—but only when it's designed to empower them, not replace them. This roundtable explores how leading organizations are transforming the ...

It’s getting tougher for companies to secure customer loyalty. Online product reviews and easy-opt-out digital models let them research and switch brands in a few clicks. The business is on the line ...

#A man in his 20s, referred to as Mr. A, who works in an office, recently accessed the Naver Plus Store to purchase running gear, a hobby he recently started. When he asked the chatbot-style 'Shopping ...