The contact center industry is grappling with how to effectively incorporate artificial intelligence (AI), especially as new AI agents are on the horizon. Many legacy systems require extensive ...
Amazon Connect’s pricing model encourages companies to experiment with different AI deployments. “If you're saying, ‘I know I can get some benefit of AI, but I'm not sure how much, so I need to do an ...
On Monday, March 17, 2025, AWS announced the next generation of Amazon Connect, as well as the general availability of Salesforce Contact Center with Amazon Connect, global integration of the AWS ...
Some results have been hidden because they may be inaccessible to you
Show inaccessible results
Feedback