A 32-year-old ABSA call centre manager has been arrested and remanded in custody as investigations into an alleged fraud case ...

We are a team of writers, experimenters and researchers providing you with the best advice with zero bias or partiality. Salesforce predicts that by 2027, 50% of customer service cases will be ...

Finance and National Revenue Minister François-Philippe Champagne called on the CRA to fix its call centre problems within 100 days. (Credit: KAYLE NEIS) The Canada Revenue Agency has completed its ...

The Philippines is emerging as the go-to choice for businesses that need call center services. Unsplash The Philippines has firmly established itself as a global leader in the call centre industry, ...

(Barbados Nation) Barbados and other Caribbean countries that have business process outsourcing (BPO) entities, especially call centres, with links to the United States (US) are being warned about a ...

NSCN (K) suspends cadre for six months over disciplinary violation, also claims raid on illegal fake call centre in Dimapur.

Metropolitan Police call centre staff are expected to strike on New Year's Eve in a dispute over pay. Trade union Unite said ...

Fateh Rural plans to expand its call centre network to 12 centres in 12 months, aiming for 20 within three years.