An omnichannel contact center enables businesses to engage with customers across multiple platforms—voice, chat, SMS, email, and social media—painlessly and consistently. Rather than juggling ...

Customer service has evolved from the call center to the contact center to now the customer experience (CX) center, a more accurate moniker to describe how the modern contact center handles multiple ...

Zoomtopia, the annual Zoom customer and partner conference, was held October 9-10 in San Jose, CA. An audience of approximately 300 joined the live keynotes in the San Jose McEnery Conference Center ...

MOUNT LAUREL, N.J.--(BUSINESS WIRE)--Wachter, Inc., a nationwide technology solutions innovator, announced today the opening of its new Customer Experience Center (CEC), a one-of-a-kind showroom ...

SINGAPORE--(BUSINESS WIRE)--TDCX Inc. (“TDCX” or the “Company”) (NYSE: TDCX), an award-winning digital customer experience (CX) solutions provider for innovative technology and other blue-chip ...

Call center agents suffer stress from workforce challenges, like rising customer expectations, growing call volume and a shaky work-life balance. Call center agents suffer tremendous stress from ...

Hyosung America is the leading manufacturer of ATMs for retail and financial services customers worldwide. As a key element of the company’s global initiative to reinvent their brand and highlight the ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Analyzing the performance of your call center can allow you ...

In the last decade, advancements in technology have reshaped how retail companies do business. Following COVID-19, new and immersive technologies like virtual reality (VR), extended reality (XR) and ...

LESTREM, FRANCE — Roquette has opened a customer experience center in Singapore. The facility aims to advance the company’s leadership as a strategic partner to customers for more Asian food ...

HENRIETTA, N.Y. — After years of promises and false starts, the new T-Mobile Customer Experience Center in Henrietta is finally open. The 83,000-foot facility on Clay Road includes a basketball court, ...

Collins is betting its new Customer Experience Center near Redstone Arsenal in Huntsville, AL will give it a leg up in getting Army attention for its Future Vertical Lift program offerings and other ...