It’s a new year. Time to reconsider our priorities, set better goals and achieve more. Perhaps your priorities are similar to last year, but you want to make more progress toward your customer ...
How can businesses improve customer service for today’s customers? A recent Interactions report explores the solutions meeting today’s customer expectations. Bad automation feels like a bad sci-fi ...
Customer expectations and enterprise priorities are at odds. While today's shoppers care most about convenience, trust, and affordability, brands have different priorities. To attract and retain ...
The IBM Institute for Business Value, in collaboration with the Banking Industry Architecture Network and Red Hat, this week released findings from a new global study that reveals significant gaps ...
New global study reflects responses from over 1,000 senior banking leaders and more than 12,000 consumers regarding their priorities and identifies significant disconnects 70% of banking executives ...
The advent of digital marketing has largely transformed the traditional sales process. Marketers have become accustomed to developing funnels that educate leads, address common objections, and offer ...
In a study by Hero Digital about consumer spending, one thing that stands out is the fact that consumers are motivated by specific priorities when they do their grocery shopping. For the in-store ...
A few years ago I had a crazy idea. I took the full text of all 23 shareholder letters that Jeff Bezos had written as CEO at the time, and put them into a word cloud generator. I wondered, what words ...
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