A new report titled “Pulse Survey Report,” sponsored by Seismic, points to rising demand for quick checks on worker and ...

AI is revolutionizing customer service, providing organizations with new ways to improve processes, efficiency, and the CX. Companies are using AI-powered tools to reduce wait times, improve response ...

The latest Marketing Pulse survey deep dives into how Irish marketers and marketing decision-makers view customer acquisition ...

When the Qualtrics X4 Tour hit London this summer, the software business invited its customers to demonstrate the effects of a science and tech-based approach to improving the customer experience.

Employee pulse surveys have become more and more popular in recent years. Companies large and small, domestic and international, and across a wide range of industries use pulse surveys to measure ...

The construction of effective customer satisfaction surveys becomes part of a pivotal strategy for achieving a deeper connection with customers. The creation of winning customer satisfaction surveys ...

For over two decades, businesses have chased the elusive goal of improving employee engagement, yet the results have been lackluster. Gallup data shows U.S. engagement languishing at 31%, virtually ...