Customer service can be an up-and-down kind of job. One customer situation may make a representative feel like she has accomplished a lot for the company and the customer, and then the next call can ...

Salesforce surveyed over 3,500 consumers worldwide to understand what customers need, and how companies can deliver the best customer service experience during the COVID-19 pandemic. Every two weeks, ...

Even if you have the best products in your industry, bad customer service can kill your business. Customer service isn't the same as selling; it's about how you handle your customers, answer their ...

There are a dozen characteristics that are common to masterful companies: businesses that delight their customers by providing outstanding, customer-friendly service throughout the range of their ...

Are you interested in getting a customer service job? With countless jobs available, landing a good customer service job isn’t hard. If you have the qualities needed to get the job done, your chances ...

It is no secret that customer service and customer support are equally critical with respect to enhancing customer satisfaction and brand loyalty and thus increasing profitability. Due to the creation ...

The travel and tourism industry is often playing catch up. Within a few years many service jobs will be lost to AI because ...