To the eyes of your customer, a great customer experience should look like it was a cinch–a piece of cake–to pull off. To the extent that your efforts are even noticed, great customer service should ...

Performance standards are the pre-established guidelines your small business has in place for various areas of business operations. Customer service performance standards dictate the ways in which ...

Indisputably (although many continue to dispute it), customer service and the customer experience have been improving steadily year after year, by any objective measure. Including in such areas as: • ...

Small-business owners get plenty of wake-up calls. They come with the territory. One of the most jarring can come in the form of a question from a customer or supplier who observes that all businesses ...

Kenya Bureau of Standards Managing Director Esther Ngari. As we celebrate Customer Service Week, it’s essential to highlight what truly fuels successful customer relations—trust, consistency, and ...

In the last five years, there has been a palpable shift in customer service standards—in contact centers especially, but not exclusively. Not that long ago within contact centers, the standard for ...

GRAFENWOEHR, Germany -- By November, over 1,000 employees in the Bavarian Military Community will begin a new customer service regimen that will regulate how different directorates approach and manage ...

In a world where mental health is gaining the attention it deserves, my responsibility as a leading clinician goes beyond therapeutic practices. It extends to providing a customer experience that ...

In May 2022, the Reserve Bank of India (RBI) constituted a committee under the chairmanship of BP Kanungo, the then deputy governor to review the customer service standards in the entities regulated ...