BRANDI: SOMETHING WE WILL CONTINUE TO FOLLOW HERE AT KCRA. ANOTHER BIG STORY TONIGHT, CALL CENTER CHAOS, THE LATEST IN OUR ONGOING INVESTIGATIONS INTO CALIFORNIA’S EMPLOYMENT DEVELOPMENT DEPARTMENT.

SAN FRANCISCO (KGO) -- The state of California may be reopening today, but the troubled Employment Development Department isn't exactly flinging open its doors. Problems with fraud and delayed ...

California’s unemployment agency call center staff was unable to answer thousands of calls to its embattled call center in April, as many claimants remain confused about a lengthening list of program ...

SACRAMENTO, Calif. — Many people have called California's Economic Development Department (EDD) hundreds of times, days on end. Maybe they were hung up on after waiting on hold for hours. These ...

SAN FRANCISCO (KGO) -- 7 On Your Side revealed for the first time last night the Employment Development Department closed all of its unemployment offices - not just for the pandemic - but for good, 25 ...

SACRAMENTO, Calif. -- A year into the pandemic and the state's unemployment call center is still overwhelmed with callers. On Thursday, the Employment Development Department announced that 251 new ...

The embattled unemployment agency call center, finding people usually have trouble getting through only on weekday mornings, is cutting back its hours. Instead of the current service, which operates ...

SACRAMENTO, Calif. — Just a few weeks after the Employment Development Department shut down to try to upgrade its systems and decrease the backlog, the EDD is announcing new updates, the biggest one ...

Trying to get through to the state’s unemployment agency call center remains a grueling, frustrating chore for many people — yet the Employment Development Department has been warned time and again ...

California’s labor agency was woefully unprepared for the recession-linked spike in jobless claims in 2020 and may continue to face a high backlog of unpaid unemployment claims, according to a ...

California’s State Auditor on Tuesday harshly criticized the Employment Development Department for its poor handling of unemployment claims during the COVID-19 pandemic. “Although it would be ...