Small-business owners get plenty of wake-up calls. They come with the territory. One of the most jarring can come in the form of a question from a customer or supplier who observes that all businesses ...
Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...
Evaluating Vendor Customer Service with Michael Rasbury, Senior Director, Client Solutions, Phreesia
In this episode we are joined by Michael Rasbury, Senior Director, Client Solutions, at Phreesia, to discuss why healthcare organizations should prioritize high-quality service and support when ...
Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...
Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...
JetBlue Airways was comfortably in fourth place in BusinessWeek's list of top customer-service companies before thing went badly awry last week. After the discount airline's severe service disruptions ...
In addition to the traditional meal of turkey and trimmings, this week launches another fall rite: Black Friday, the unofficial start of the holiday shopping season. It's the busiest shopping period ...
Mitchell Grant is a self-taught investor with over 5 years of experience as a financial trader. He is a financial content strategist and creative content editor. Amy is an ACA and the CEO and founder ...
This vendor-written tech primer has been edited by Network World to eliminate product promotion, but readers should note it will likely favor the submitter’s approach. Choosing the wrong cloud service ...
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