That includes surveys, but also call center conversations, chat logs, survey responses, social media posts, and product ...

If your organization sends out surveys, used to send out surveys or plans to send out surveys, then you should read this article. Some customers refuse to fill out customer satisfaction surveys. Their ...

Why your inbox is overflowing with questionnaires asking you to rate your experience on a scale of 1 to 5 ...

The construction of effective customer satisfaction surveys becomes part of a pivotal strategy for achieving a deeper connection with customers. The creation of winning customer satisfaction surveys ...

Patient satisfaction is a metric that has vast financial implications for hospitals. For example, happy patients are 74% more likely to pay their bills in full, versus 33% of less satisfied patients.

Today, Qualtrics International Inc. is introducing three new features to its line of customer experience measurement applications that incorporate generative artificial intelligence capabilities. They ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. For all those companies that don’t acknowledge customers ...

WASHINGTON — The U.S. Army today launched its annual Tenant Satisfaction Survey to collect feedback about the housing experiences of Soldiers and their families. This year’s survey was sent to more ...

AT&T's CEO addressed its shift to a "more market-based culture" in a memo to managers after an employee survey. This year, the company shifted from a hybrid schedule to a five-day in-office mandate.

WASHINGTON — The U.S. Army has announced the start of its annual Tenant Satisfaction Survey to gather crucial feedback from Soldiers and their families about their housing experiences. This survey is ...