Guest speaker Gregg Majewski, founder and CEO of Craveworthy Brands, will talk about how his brands use Ovation for guest recovery and feedback. Ovation, a guest experience platform for multi-unit ...

Ten lost customers. That's nearly $30,000 walking out the door, according to Zack Oates, founder of guest feedback program Ovation. But what if you could not only stop the bleeding, but turn ...

I have a favorite customer service anecdote that I’ve been using in most of my workshops for many years. Some may even say that I need a new story! However, the reason I stick with this story is ...