Improving Employee Satisfaction and Engagement at Your Hospital: 11 Leadership Best Practices From John Singerling, COO of Palmetto Health Richland Hospitals rely on many people to ensure that they ...

Patient experience and satisfaction are critical to patient loyalty, name recognition and quality of care. Although patients’ perceptions of experience may seem difficult to quantify, the Hospital ...

Customer satisfaction with hospitals fell 5 percent in the first quarter of the year, dragged down by a 12 percent decline in satisfaction with EDs, according to a release by the American Consumer ...

Day 1 of last week’s Health 2.0 conference in Santa Clara, California was a Provider Symposium, where innovation personnel at some of the nation’s large and notable health systems came together to ...

Much of the literature on current hospital consolidation activity reveals that hospitals and health systems are experiencing an inordinate amount of increased merger and acquisition activity due to ...

Background: The purpose of the study was to better understand the relationship of Lean implementation and patient satisfaction (HCAHPS) scores in acute care hospitals. Hospitals are under significant ...

Satisfaction is rising dramatically for U.S. health care on both the insurance side and the provider side. Health insurance satisfaction surges 4% to a record-high score of 76 (out of 100), with ...