You might think of instruction manuals as too dry and too technical, a necessary evil that’s in the way of what you really want to interact with: the purchase itself. But instruction manuals don’t ...

When you give an expensive toy to a child it is not unusual to find that they are more interested in the packaging than the gadget inside. This can be quite depressing, except if they are interested ...

An administrative assistant keeps your executives and other staff members on track by keeping the office stocked with supplies, scheduling appointments and meetings, and answering the phone as needed.

Some user manuals are a frustration, some are a pleasure – and all reveal more about us than we might think. Maybe you diligently read an instruction manual from cover to cover before you even turn on ...

In 1987 as I bought my first Haynes instruction manual, I was quite unprepared for the look of respect that I got from the mechanic who sold it to me. At the age of 18 I was only used to looks ranging ...

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Incomprehensible directions suck the joy out of a new purchase. What we really need are live demonstrators in shops My friend Olivia bought a new telephone and dictaphone last week. She took them home ...

Wouldn’t it be nice if the people on our team, the people we lead, came with instructions? If you came with instructions, what would your user manual say about you? When we buy a toaster, it comes ...

This week, Ubisoft announced that it was ditching printed game manuals as part of a green initiative to save paper and reduce the publisher's carbon footprint. Though no other publisher has jumped on ...