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The company is honored for delivering superior customer purchase and ownership experiences through advanced innovation, operational efficiency, and secure hybrid connectivity. SAN ANTONIO, Jan. 8, ...

‘Sooner or later, [a customer is] going to replace a switch. They’re going to upgrade a firewall. They’re going to have 30 users go home and have to work from home for the next six months, a year, a ...

In the technology world, many people think they easily understand the term "managed services," but when they're prompted to define it, they have a hard time doing so. What does it mean to receive ...

“Best-in-class” customer service and support is what all services organizations strive to achieve. However, many experts suggest that attaining best-in-class status in all aspects of customer service ...

MSPs are leveraging AI to radically transform the way they deliver services, the types of services they provide and how they interact with customers. The infiltration of AI into the managed services ...

How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...

OVERLAND PARK, Kan.--(BUSINESS WIRE)--Black & Veatch’s Management Consulting business announced today that two client projects in Maryland and Canada were awarded coveted 2020 CS Week recognition, ...

This past holiday season led one of my team members into her first predicament of customer service versus client management. When was it okay for her to be a “yes” person, and when was it better for ...

Effective information-sharing across the distribution of goods -- visibility into transportation supply chains and distribution networks -- is a vital part of the information revolution and the ...