If routine employee questions and problems take up a significant portion of your human resources (HR) department’s time and energy, consider helping employees help themselves. HR software often ...

Delivering the kind of automated service customers want requires a digital strategy that encompasses technological and people-oriented changes. Most organizations recognize the importance of giving ...

Support has become an essential component of IT. As products become increasingly complex and feature-rich, support is often the essential ingredient to get technology to work, or to work optimally.

In addition to our service offerings, UTech Research Computing provides a number of self-service resources for the campus community. These include information on data management, server centralization ...

B2B technology buyers are turning to vendor representatives less than ever and are increasingly relying on self-service resources, according to recent research from TrustRadius. The report was based ...

AUSTIN, Texas--(BUSINESS WIRE)--SailPoint Technologies, Inc., a leader in unified identity security for enterprises, has launched a digital Customer Success Center aimed at further enabling customers ...