Smart home providers aim to make the installation and ongoing user experience as simple as possible; however, customers often report challenges throughout the installation, setup, and ownership ...

PROVO, Utah--(BUSINESS WIRE)--Vivint Smart Home, Inc. (NYSE: VVNT), a leading smart home company, today announced that the Business Intelligence Group named it an Organization of the Year as part of ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--SoundHound AI, Inc. (Nasdaq: SOUN) (“SoundHound”), a global leader in voice artificial intelligence, today announced that its fully-automated Smart Answering ...

Report Highlights Rapid Growth in Smart Home Adoption, AI-Driven Automation, and Rising Demand for Security and Energy EfficiencySeattle, ...

You’re having a very specific issue with a product or service and need an answer from the company’s customer service agent. But once you begin a conversation with the artificial intelligence (AI) ...

The key to delivering smart customer service is that it needs to be constantly re-evaluated, especially after seminal shifts in technology and larger trends (such as social media). Download this month ...