Chains that invest in speed-focus technologies and solutions are increasing overall visitation. Investment in speed of service can also increase overall visitation, according to the report. McDonald's ...

Restaurants continue to post better sales than they did in 2019. Unfortunately, sales growth is slowing down and is propped up by unusually high average guest check growth. Guest counts continue to ...

Increasing order thruput is always top of mind, but too many chains don't understand how their menu design may be to blame. As consumers demand more choices at quick-service restaurants, chains are ...

Fast food operators debate a lot of things, except one: speed. Speed is the linchpin of success in an industry that includes “fast” in its name. In 2017, QSR’s Drive-Thru Study reported a study in ...

The Drive-Thru Performance Study showed that Chick-fil-A’s speed of service is the slowest in the industry. But that’s not really the whole picture. When QSR’s Drive-Thru Performance Study, conducted ...

The Wendy’s Co. is working on its speed of service and order throughput to improve the customer experience, executives said Wednesday. The Dublin, Ohio-based quick-service burger brand, which with ...

Occasionally clear themes emerge after an earnings report cycle. For quick-service restaurants, that theme during this latest go-round seems to be an urgent focus on speed. The timing is certainly ...