The Social Security Administration has come under fire for AI phone glitches, long call times and website outages The Social Security Administration has agreed to an independent audit of its ...
The Social Security Administration has stopped publishing key customer-service metrics, which will make it more difficult to track whether performance is improving or eroding over time. As a result, ...
The Social Security Administration is surging staff to its customer service phone operations in the latest effort to address a massive influx of calls that has overwhelmed its struggling 1-800 number.
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