New Functionality Models Complex Back-Office Operations to Address Service Goals Across Work Queue Processes, Helps Organizations to Increase Operational Excellence Work performed across back-office ...

Verint's Market-Leading WFO and Analytics Software to Help Drive Operational Excellence and Support Company's Voice of the Customer Program The U.S.-based organization sought to leverage the voice of ...

MELVILLE, N.Y.--(BUSINESS WIRE)--Verint ® Systems Inc. (NASDAQ: VRNT) today announced the availability of its Impact 360 ® Mobile ™ solution, which introduces additional workforce optimization (WFO) ...

Verint Systems today announced enhancements to its Impact 360 Workforce Optimization suite, including enhanced workflows that provide contact center staff with access to critical customer information ...

MELVILLE, N.Y.--(BUSINESS WIRE)--Verint ® Systems Inc. (NASDAQ: VRNT) today announced that Cabela’s ® Incorporated—the leading specialty retailer and world's largest direct marketer of hunting, ...

Verint Systems this week launched a new version of Impact 360 Speech Analytics and unveiled Impact 360 Speech Analytics Essentials — an analytics solution aimed at small-to-midsize contact centers.

Verint Systems Inc.'s speech analytics software, Impact 360 Speech Analytics Essentials for Audiolog, will provide these capabilities by automatically transcribing emergency contact audio into data ...

An unnamed pharmaceutical company has selected Verint Systems’ Impact 360 for Back-Office Operations. The company provides pharmacy services to long-term care facilities. The software will offer them ...

China Pacific Insurance Company Benefits from Addition of Impact 360 Speech Analytics Software from Verint Leading Insurance Organization Leverages Voice of the Customer Insights to Identify and ...

Verint's Market-Leading WFO and Analytics Software to Help Drive Operational Excellence and Support Company's Voice of the Customer Program MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint ® Systems Inc. (NAS ...