Zendesk today launched new collaboration and workflow tools designed to help large companies respond to customer needs. The new tools introduced today include Side Conversations, which enables ...

SAN RAMON, Calif.--(BUSINESS WIRE)-- Five9, (NASDAQ: FIVN), provider of the leading CX intelligent platform, today announced enhancements to its integration with Zendesk Talk Partner Edition (TPE) ...

Five9, provider of a leading CX intelligent platform, is enhancing its integration with Zendesk Talk Partner Edition (TPE) that supports the latest Zendesk Voice Comment and Standard Call Object ...

Customers want personalized support, but they also want quick support. These are two needs that don’t always go hand-in-hand. When a customer reaches out for support, the agent typically needs a ...

Zendesk CX Trends 2026 report highlights a new standard: customers now expect instant resolutions, deeper personalization, and greater transparency from AI-powered experiences. Zendesk, Inc.

Zendesk today announced no-code tools to help businesses bring custom data into its platform and create differentiated customer experiences (CX). Admins can now leverage the new custom objects in ...

But when an agent is forced to navigate multiple open tabs just to answer a single customer query, we aren't witnessing productivity. We are witnessing the "Swivel Chair" problem in action. They have ...