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Hi Genesys Community Requirement: initiate an outbound call via web application we are in the process of unpacking a requirement to allow a user on a 3rd party application to initiate an …
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Genesys Cloud CX Release Notes - August 11, 2025 | Genesys …
Aug 11, 2025 · Here are the Genesys Cloud CX Release Notes for this week! Feature availability may vary and is based on factors such as, but not limited to, region readiness, product …
Upcoming Enhancements to Coaching & Learning Scheduling: …
Hi everyone, We're pleased to share some upcoming enhancements to how Coaching and Learning appointments are scheduled in Genesys Cloud. These changes aim to give you more …
Workforce Engagement Management - community.genesys.com
Jul 3, 2025 · Genesys is updating the monthly voice transcription allocation in Genesys Cloud. For all new quotes beginning August 18, 2025, and effective for existing customers at their next …
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Genesys Cloud Overview: Empowering Modern Contact Centers When: Jan 22, 2026 from 11:00 to 12:00 (ET) Community: Certification and Training
Genesys Cloud - UI New Features
Oct 17, 2024 · Welcome to your go-to resource for modernizing the Genesys Cloud agent workspace. This toolkit has everything you need to ensure a smooth transition to the …
Static IP Addresses for Genesys Cloud Platform API REST Services ...
Starting June 2nd, 2025, Genesys Cloud will be reducing firewall allowlist requirements for inbound IP traffic (e.g. to Genesys Cloud Platform API REST Services) from the entire set …
Genesys Cloud Release Notes | April 7th 2025 | Workforce …
Apr 7, 2025 · Genesys previously announced that, during the week of December 7, 2024, Genesys would migrate an additional /18 CIDR block of IP addresses used for Genesys Cloud …
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