Auto Case Creation from Email in Dynamics 365 Customer Service
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Auto Case Creation from Email in Dynamics 365 Customer Service
This is a quick run-through of the auto-case creation rules for 'email' in Dynamics 365 Customer Service. If you have a mailbox that your customers use to submit support tickets, this feature will help you automatically convert those emails into a case! It's one of the many great features available in Customer Service that help your team ...
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